Welcome to »Slots - Pharaoh's Way« troubleshooting:

1. When will the next game be available?

  • We add new slots as often as we can, usually within a month of each other.

2. I have a new device, can I transfer my progress to it?

  • We can certainly help. Please perform the following steps:
  • Firstly, on the old device:
  • Start the app
  • Tap the little "i" in the top left corner of the screen displaying the slots.
  • Scroll down until you see "Please tap here to contact our support team"
  • Tap this, a mail window will open up. Type "Transfer" in the subject field.
  • Tap "Send" to send this mail.
  • Next, please repeat the steps above on your new device.
  • We will then transfer your progress.
  • If you do not have the old device, we will do what we can, but please send us your progress: diamonds, credits, and symbols / achievements in the treasure collection (approximately) from within the game (see above).
  • Please note that we provide this service on a discretionary basis, and can't guarantee that we will be able to transfer your progress.

3. I can't buy credits! Why not?

  • iOS:
  • A stable internet connection is required to purchase credits. It may also help to check your account details in the App Store App.
  • If you're using iOS 7 or later, please note that you must be using the same iTunes account that you used to originally download the game to be able to purchase credits.
  • If you wish to purchase credits with another account, you will need to delete the game and re-install it using your new account.
  • As a precaution, before doing this, please tap the little 'i' in the top left of the main menu of the game.
  • Scroll down to 'Technical Support' and use the link to send us an email with the subject line 'check'. This will provide us with a record of your progress which we can restore if something goes wrong.
  • Occasionally Apple's payment mechanism is unable to process a payment, we're unable to do anything about this, and as a precaution, we recommend that you check with Apple directly if this is the case.
  • Here is a good place to start: https://discussions.apple.com/index.jspa
  • Please let us know if you're still having a problem after following these steps. Happy players are our main goal, and we'll do what we can to help you!
  • Android:
  • A stable internet connection is required to purchase credits.
  • Please also check that your Google Account / Google Wallet are correctly set up in both your device, and in your browser. The following link should explain how to do this:
  • https://support.google.com/googleplay/answer/2521798?hl=en
  • Please tap the back button until you exit the app. Going back in should redeem your purchased credits. If they still haven't arrived, please tap the little 'i' in the top left of the main menu of the game.
  • Scroll down to 'Technical Support' and use the link to send us an email with the subject line 'check'. We'll do what we can to find out what's happened.

4. I've made a purchase, but not received any credits.

  • iOS:
  • Please could you first attempt to reboot your device. This should cause the connection to the App Store to be refreshed and your credits to be redeemed.
  • If you don't receive them at this point. Please could you forward your purchase receipt to support@cervomedia.com. We'll have a look into the problem.
  • Android:
  • Please could you first attempt to reboot your device. This should cause the connection to the Google Play Store to be refreshed and your credits to be redeemed.
  • If you don't receive them at this point. Please could you forward your purchase receipt or order id. to spw-play-support@cervomedia.com. We'll have a look into the problem.

5. I've reached the next level, but can't play it.

  • Please first ensure that you have the latest version of the game. You can check this on iOS in the app store, or on Android, in the Google Play store app (or in your browser).
  • If the next slot says 'Coming Soon', and you have the latest version of the game, please be patient, we're already working on the next slot!

6. The game seems stuck, the little dots on the map have not lit up to the next level.

  • Please first ensure that you have the latest version of the game. You can check this on iOS in the app store, or on Android, in the Google Play store app (or in your browser).
  • If you already have the latest version of the game, this is because the newer slots have yet to be released.
  • When we add the next slot the dots to the next level will colour up and you will receive your achieved bonuses automatically!

7. How can I synchronise my devices?

  • Slots - Pharaoh's Way is designed to be played offline, and does not implement syncing functionality for this reason, but we are able to transfer progress occasionally for those who have new devices, or have lost their old devices.
  • Please send an email to to support@cervomedia.com (iOS) or spw-play-support@cervomedia.com (Android) if this is what you require. We'll do what we can to help you out!
  • Please note that we provide this service on a discretionary basis, and can't guarantee that we will be able to transfer your progress.

8. I bought some credits in the sale, but the extra ones don't show up!

9. How do I send an email from within the app?

  • Please tap the little 'i' in the top left of the main menu of the game (the screen displaying an overview of the slots). Scroll down to 'Technical Support' and use the link to send us an email.

10. I think I've found a bug!

  • The most useful thing you could do if you find a bug is to either provide us with a screenshot, or a video of the problem.
  • A video will most likely require a second device, but is the most effective way of capturing the behaviour of a bug for us.
  • iOS:
  • Press the home button (the round hardware button) and power button (the slim one on top of your device) at the same time.
  • You will hear a click sound.
  • Please close the app and go to your pictures app. This is simply called "Pictures" on your device.
  • The screenshot is the last picture. Please tap it and use the send function to send it to me via email to support@cervomedia.com
  • Type 'Bug' in the subject line.
  • Android:
  • This varies from device to device, but is commonly achieved by holding the 'volume down' button and then the power button.
  • The screenshot is normally the last picture in your Gallery App (on some devices it may be found in 'Screenshots'). The location of the screenshot may vary from device to device. Please tap it and use the send function to send it to me via email to spw-play-support@cervomedia.com
  • Type 'Bug' in the subject line.

11. I've lost all my progress and hearts in the treasure collection!

12. Autoplay is too fast / slow. Can I change the speed?

  • Please tap the little gear icon at the top of the screen displaying the slots. There you will find the option to disable/enable the Fast auto-play option.

13. My level counter shows MAX, what does that mean?

  • Congratulations on achieving this! Your level will be adjusted to the diamonds you've already collected when we increase the MAX level in the future!

14. How do I write a review or rate your game?

15. I received an error message: "Server connection lost or Internet connectivity not available. Please try again in a few minutes and/or check your settings." What should I do?

  • iOS:
  • Please ensure that your internet connection is stable. It also helps to make sure that you're able to check your account details in the settings of your device.
  • Android:
  • Please ensure that your internet connection is stable. It also helps to make sure that you're able to check your account details in the Google Play Store (either from the device via the App, or in a browser on your computer).

16. I received an error message: "Unexpected data received. Please try again in a few minutes." What should I do?

  • Firstly, please try again in a few minutes.
  • Then:
  • iOS:
  • Please ensure that your internet connection is stable. It also helps to make sure that you're able to check your account details in the settings of your device.
  • Android:
  • Please ensure that your internet connection is stable. It also helps to make sure that you're able to check your account details in the Google Play Store App (from the device).

17. I received an error message: "Corrupt data received. Please contact our support team." What should I do?

  • iOS:
  • Please ensure that your internet connection is stable. It also helps to make sure that you're able to check your account details in the settings of your device.
  • Android:
  • Please ensure that your internet connection is stable. It also helps to make sure that you're able to check your account details in the Google Play Store App (from the device).

18. How can I remove the app?

  • Please note that by uninstalling the App, your Credits, Diamonds, Hearts and Achievements in the Treasure Collection can be deleted and that you may need to download additional content again.
  • iOS:
  • Look for the icon on your desktop labelled 'Slots - P.Way' and hold it until it wiggles. Then tap the little 'x' to delete the app.
  • Please note: you may need to download some of the levels again if you re-install the game.
  • Android:
  • Go to 'settings', then 'applications', then 'manage applications', scroll down to the app icon, tap it, and tap 'Uninstall'.

19. I'd like to send you a screenshot, how can I do this?

  • iOS:
  • Press the home button (the round hardware button) and power button (the slim one on top of your device) at the same time.
  • You will hear a click sound.
  • Please close the app and go to your pictures app. This is simply called "Pictures" on your device.
  • The screenshot is the last picture. Please tap it and use the send function to send it to me via email to support@cervomedia.com
  • Type 'Bug' in the subject line.
  • Android:
  • This varies from device to device, but is commonly achieved by holding the 'volume down' button and then the power button.

20. I deleted my game, and my progress in the treasure collection is gone, what can I do?

  • We can certainly help. Please perform the following steps:
  • Start the App.
  • Tap the little "i" in the top left corner of the screen displaying the slots.
  • Scroll down until you see "Please tap here to contact our support team"
  • Tap this, a mail window will open up. Type "Transfer" in the subject field.
  • Please let us know your progress in the Treasure Collection: hearts, symbols, achievements (approximately)
  • Tap "Send" to send me this mail.
  • We will then transfer your progress.

21. What are the Diamonds for / Can I exchange my Diamonds for Credits?

  • Diamonds represent your progress through the levels. Collecting diamonds is the way in which you can advance through levels, and compete with your friends!
  • Diamonds cannot be exchanged.

22. How do I find out information about the individual slots?

  • From within the slot, just tap the menu icon, then the Info and Pays selection. You will find the info there!

23. How can I switch the sound effects / voice / music on or off?

  • Please tap the little gear icon at the top of the screen displaying the slots. There you will find options to alter the audio settings.
  • From within a slot, please tap the menu button, then 'options', there you may modify the audio settings.

24. I'd like a refund as I bought credits and didn't receive them!

25. How can I update my app?

  • iOS:
  • Launch the app store app, and tap on the 'Updates' option, if there is one, tap the update icon.
  • Android:
  • Your device may be configured to auto-update, but if not, please check in the Google Play Store App for the latest version of the game.

26. Can I switch off the double up / quadruple up function?

  • Please tap the little gear icon at the top of the screen displaying the slots. There you will find options to enable/disable 'Double up/Gamble'.
  • From within a slot, please tap the menu button. There you will find options to enable / disable 'Double up/Gamble'.

27. I'd like to reset my progress in the game back to zero so that I can start again.

  • Please tap the little 'i' in the top left of the main menu of the game. Scroll down to 'Technical Support' and use the link to send us an email with the subject line 'reset'.
  • We will then reset your progress.

28. Is this app really free?

  • Yes. This app is free to download and play! Also all updates will always be free! Slots - Pharaoh's Way uses a virtual currency called "credits" to play the slots.
  • You can collect free credits every 4 hours. If you do not pick the credits up after 4 hours, the game will wait until you pick it up before the 4 hour countdown starts again.
  • For people who like to wager really high/play faster there is the possibility to buy credits for real money. You need a credit card or iTunes (gift) card to do this!
  • This model is called "Free to play". You can play for free, but you can also invest some money if you want a more intensive experience. More about Free to play: http://en.wikipedia.org/wiki/Free-to-play

29. Can I play against my friends in Facebook?

  • At the moment, playing against your Facebook friends is not possible. But we are working on a solution.

30. My Game Center stats are not correct and what are you going to do about the Game Center cheats?

  • Game Center is controlled and maintained by Apple. It is a great way to compare scores and compete with your friends. But because it is completely controlled by Apple, we cannot influence what is happening there.
  • As for your stats: Just just ensure that you are logged into Game Center and that you have an internet connection.
  • As for the cheaters: We're unable to do much about that at the moment. Sorry!

31. I cannot collect my free (4 hour) bonus!

  • Please make sure you have the latest version installed. If you are not sure, please go to the App store and see if there is an update available.
  • While you do not need to be online to play the game, it might help that you are online if you have troubles with the free bonus.
  • Collect might might not work if you have altered the date time settings. It will also not work if you have jailbroken your device!

32. The app on iOS does not start or has unstable performance!

  • A "hard reset" can fix many issues.
  • To perform a hard reset, just hold the "Sleep/Wake" button on the upper right of your device along with the circular "Home" button on the lower middle part of the device's bezel.
  • After 10 seconds, you should see the Apple logo. That's the sign that you've successfully performed a hard reset with your device and you can now release the buttons!.

33. The app on Android does not start or has unstable performance!

  • There are various reasons as to why an Android device may not run the game, but unfortunately we have no way of testing all hardware configurations.
  • Performance can often be improved by closing any other open Apps.
  • Please also ensure that your device is not full. A small amount of free space is required on both the built-in storage and any additional SD cards for optimum functionality.

If you cannot find an answer to your question, please click here to contact our support team.

We will reply as soon as possible! If you are a AOL or Comcast customer, please also check your spam folder if you do not get an answer within 72 hours! These providers do not always deliver our mails!

Thanks for your time! Please enjoy Slots - Pharaoh's Way and best regards, the Cervo Media Support team