Thanks for your message, we will get back to you as soon as possible!

Welcome to »Slots - Pharaoh's Way« troubleshooting:

1. When will the next game be available?

  • We add new slots approximately every 2 weeks.

2. The app is stuck. What can I do?

  • Do NOT delete the game! Instead:
  • Press the home button (circular button below the screen) if the app is running. If it is not, please go to the next step.
  • Double-press the home button to open up the multi-tasking bar at the bottom of the screen.
  • Scroll the multi-tasking bar until you see the Slots - Pharaoh's Way icon. Tap and hold it, it should start shaking and a red (-) button should show on the top left corner.
  • Tap the (-) button on the Slots - Pharaoh's Way icon to close the app. The icon will disappear.
  • Press the home button again and launch Slots - Pharaoh's Way.

3. The sound effects are not working!

  • Do NOT delete the game! Instead:
  • Press the home button (circular button below the screen) if the app is running. If it is not, please go to the next step.
  • Double-press the home button to open up the multi-tasking bar at the bottom of the screen.
  • Scroll the multi-tasking bar until you see the Slots - Pharaoh's Way icon. Tap and hold it, it should start shaking and a red (-) button should show on the top left corner.
  • Tap the (-) button on the Slots - Pharaoh's Way icon to close the app. The icon will disappear.
  • Press the home button again and launch Slots - Pharaoh's Way.

4. The help/disclaimer text is stuck!

  • Do NOT delete the game! Instead:
  • Press the home button (circular button below the screen) if the app is running. If it is not, please go to the next step.
  • Double-press the home button to open up the multi-tasking bar at the bottom of the screen.
  • Scroll the multi-tasking bar until you see the Slots - Pharaoh's Way icon. Tap and hold it, it should start shaking and a red (-) button should show on the top left corner.
  • Tap the (-) button on the Slots - Pharaoh's Way icon to close the app. The icon will disappear.
  • Press the home button again and launch Slots - Pharaoh's Way.

5. The app does not start or has unstable performance!

  • Do NOT delete the game! Instead:
  • Perform a hard reset. This will help with most demanding apps that start to behave strange!
  • Here is a detailed description of the reset. It is very easy: http://www.wikihow.com/Hard-Reset-an-iPhone
  • This works for iPad, iPhone and iPod.
  • No data will be erased or modified because of the reset! This is a safe procedure!

6. I cannot purchase credits/App asks me to contact iTunes support!

  • Unfortunately, this is a known iTunes problem - One that we cannot influence at all. We would love to, but this is all in Apples hands. Here is a Google search link. There are some threads that deal with the problem. Click here!
  • This might help as well: http://support.apple.com/kb/HT1734

7. Is this app really free?

  • Yes. This app is free to download and play! Also all updates will always be free! Slots - Pharaoh's Way uses a virtual currency called "credits" to play the slots.
  • You can collect free credits every 4 hours. If you do not pick the credits up after 4 hours, the game will wait until you pick it up before the 4 hour countdown starts again.
  • For people who like to wager really high/play faster there is the possibility to buy credits for real money. You need a credit card or iTunes (gift) card to do this!
  • This modell is called "Free to play". You can play for free, but you can also invest some money if you want a more intensive experience. More about Free to play: http://en.wikipedia.org/wiki/Free-to-play

8. Can I play against my friends in Facebook?

  • At the moment, playing against your Facebook friends is not possible. But we are working on a solution.

9. Is the app available on Android or Facebook?

  • The app is not available for Android/Facebook at the moment. But we are working on it.

10. How can I sync my score between 2 or more devices?

  • Syncing of 2 or more devices is not possible at the moment. But we can help you to transfer your stats from one device to another one (e.g. if you update from an iPhone 4 to an iPhone 5). Please use the contact link below and select "Stats transfer".

11. How can I reset my progress?

  • We have to this for you. Please use the contact link below!

12. My Game Center stats are not correct and what are you going to do against Game Center cheaters?

  • Game Center is controlled and maintained by Apple. It is a great way to compare scores and compete with your friends. But because it is completely controlled by Apple, we cannot influence what is happening there.
  • As for your stats: Just make sure that you are logged into Game Center and that you are online. There is not much more we or you can do.
  • As for the cheaters: We cannot do much about that at the moment. Sorry!

13. I cannot collect my free (4 hour) bonus!

  • Please make sure you have the latest version installed. If you are not sure, please go to the App store and see if there is an update available.
  • While you do not need to be online for the game, it might help that you are online if you have troubles with the free bonus.
  • Collect might might not work if you have tempered with the time settings. It will also not work if you have jailbroken your device!

14. I bought credits during a promotion (e.g. Vacation Sensation) but did not receive the promotional amount but only the regular amount of credits!

  • If this has happened to you, please send the purchase receipt you got from Apple together with an explanation of what happended to support@cervomedia.com

15. I have been been mischarged / charged twice!

  • All charges are made by iTunes/Apple and the credit card or iTunes card that is assigned to your iTunes account. We or our app has no access to your credit or gift card, account, payments, purchase receipts or any other purchase details! Again, if you purchase something, you are charged by Apple, not us.
  • If you feel that there is/was a mistake, please contact iTunes: http://www.apple.com/support/itunes/contact/
  • You can also request a refund. Here is how to: http://www.knowyourmobile.com/features/408977/how_to_get_a_refund_from_the_itunes_app_store.html
  • Please note: Because Apple, not we, is charging you, we cannot grant any refunds directly. Instead you have to request the refund from Apple (like explained in the link above).
  • Happy customers are our main goal! While we cannot influece the refunding process, we can help you out with the game. If you have been mischarged, please send an email with the according purchase receipts to support@cervomedia.com and tell us what happened!

16. There is something wrong with my credit meter / diamond counter!

  • If your credit meter shows an incorrect number: Please contact our technical support. You can find the contact link below!
  • If the levels number says -Max-: Congratulations! You are one of the elite players who have maxed out the levels of the current version of Slots - Pharaoh's Way! You are awesome!

17. How do I delete the app?

  • Press the Home button (the round button below the screen) to return to the dashboard. This is where you see all the icons of the different apps. Ignore this step if you are already on the dashboard.
  • Scroll until you find the 'Slots - Pharaoh's Way' icon.
  • Tap and hold the icon until it starts to wiggle.
  • An (x) will appear on the upper left corner of the icon.
  • Tap the (x). The app is now deleted!

If you cannot find an answer to your question, please click here to contact our support team.

We will reply as soon as possible! If you are a AOL or Comcast customer, please also check your spam folder if you do not get an answer within 72 hours! These providers do not always deliver our mails!

Thanks for your time! Please enjoy Slots - Pharaoh's Way and best regards, the Cervo Media support team